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About who we are and what we do for your child

 

 The organization of Crèche Hermelijntje

 

Crèche Hermelijntje started in 2001 and has developed into an organization with nine locations, eight in Den Haag and one in Voorburg.

You can find more information about the different locations on our website: www.hermelijntje.nl under the subheading: “ Who are we?”

Our logo already indicates that Crèche Hermelijntje wants to be a partner in education and care.

Our aim for a good cooperation with the parents, is recorded in our educational policy. You can find our policy on the site, under the subhead: “Teaching”.

On the basis of this general educational policy, every location made its own educational procedure, which has been written in close cooperation with the pedagogue, the team and the parents.

Via the subheading “inscribe” you can log in to the part, only for parents, and you will find the educational procedure per location.

We offer professional day care and after school care for children from 0 to 12 years old. The children will be placed in baby groups (from 0 to 2 years old) and toddler groups (from 2 to 4 years old). In some locations there are also groups for children from 1 to 3.

There are two after school care groups (BSO) for children from 3,5 to 12 years old. For each group there are two professional teachers. In every location, there is a senior staff member, who also fulfills coordinating tasks and replaces the location manager, when absent. Our Central Office in the Hoge Prins Willemstraat in Scheveningen, is the work place of the management team and the supporting services like planning and financial administration.

 

Opening hours

The opening hours of our location are Monday to Friday from 7.30 – 18.00 o’clock. In the morning you can bring your child between 7.30 and 9.30 and you can pick him/her up between 16.00 and 18.00 o ‘clock. We are closed on the following, official holidays: Easter Monday, Queen’s Day, the Monday after Whitsunday and both Christmas Days. On Christmas Eve and New Year’s Eve, we close at 16.30. You can read this on the intranet.

 

Safety and inspection

The safety of your child is our main concern. In every location you will find a “ protocol front door policy”. You will find this policy in the information about the practical details of your location. This protocol can only be implemented well, when the parents  also apply the rules. From every child we need to dispose of the up-to-date personal details. We ask your cooperation in keeping these details up to date.

All our locations are supervised by the local health authorities (GGD) and are frequently visited by the inspection. All locations comply with the requirements, set by law, about safety and hygiene.

An inventory of risks is made up at all locations every year. As for fire safety, an evacuation exercise is held every year and at every location there is an evacuation plan. The reports of the inspections are made public on the website of the municipality of The Hague and are available at every location.

 

Parents’Committee

Questions about the daily routine, concerning the care of your child, can be put to the your child’s teacher. General questions or remarks can be addressed to the parents’ committee of the location.

In the closed part for parents on our site, you can find all information about the parents’ committee of your location. Besides, there is a central parents’ committee, which meets twice a year with the manager of Crèche Hermelijntje. In this information folder you will find more information about the role of the parents’ committee.

 

Getting used

We find it important for children and parents to get used to the new group and location step by step. For each new child, there are four “moments to get used to the situation”, anterior to the starting date of the day care.  The first is during the intake at the location. We exchange information about the education at home and the daily routine at the group. We discuss how we can fit in the routine, your child is accustomed to at home, with the routine at our group. We ask the parents to have the child take something familiar into the new environment, like a cloth, a cuddle or a T-shirt from mother or father, so he/she has the familiar scent of home with her. We make appointments for three “days to get used to the new situation”, on which the child stays a bit longer every day. By starting slowly like this, the child can get accustomed to the group. If a child needs more time to get accustomed, we discuss the possibilities with the parents. For parents it is sometimes difficult to bring their child. You can always call us to ask how your child is doing, even after ten minutes. Most children get quickly over their grief of saying goodbye and can easily be diverted. In every group we make a “photo wall” on which children can look at pictures from home. So they have the familiar faces from home with them in the group. We ask every parent to bring a picture from home. By taking great care of the period of getting used we can avoid many problems with bringing your child to day care.

 

Food, drink and treats

Basically, we provide for all the food your child gets during the day, like fruit, juice, rice cakes and crackers. We use formula “Nutrilon Standard” and we follow the advice, the consultation bureau gives you. If your child needs other nutrition, because of an allergy, we ask you to bring this, safely packaged and containing the name of your child. This also applies to mother’s milk, which must be kept cool during transport. Bottles and mugs are available, so you don’t need to bring them along. We will gladly discuss with you the possibilities of breastfeeding.

Would you please be so kind as to follow our treat policy? We do not want to give sweets to the children. In celebrating birthdays, the most important thing is to create a festive atmosphere in the group. At the baby groups, the teachers provide for a suitable treat. At the toddler groups, you can do this yourself. Ask the teachers for the possibilities of treats. This way you can avoid disappointments on the day itself. Our staff members will be happy to help you finding healthy alternatives to hand out.

 

Sleeping

A baby needs a lot of sleep, also during the day. That’s why we give extra attention to the safety of the babies, while they sleep. We do this by ventilating the bedrooms well and by checking the temperature in the bedrooms regularly.

We only use beds, which meet the national standards of safety. We do not put pillows or oilcloths in the beds, which could disturb the breathing of the child. The babies do not wear warm clothes in bed. They sleep in a well-fitting sleeping bag, with perhaps a thin blanket, well tucked in an the feet. We always put the baby on the back, because from the side, the baby could easily roll over on the belly, even after a few weeks. We never put the baby to sleep on his/her belly. If you insist that your baby be put on his/her belly, you have to register this on the child information card and sign it.

When the child is awake, we do put him/her on his/her belly, because this stimulates his/her development. During the sleeping time, we regularly check in on your baby. A fixed routine of sleeping and being awake is important for an undisturbed sleep. We let the baby slowly get used to the daily routine of the group. (website under: teaching and safety).

 

Sick children

The day care at Crèche Hermelijntje is for healthy children. Children, who are ill, cannot be brought or must be picked up. For a sick child, the group is not a suitable environment: it’s too busy and we cannot give the child the care he/she needs. Our policy with regard to sick children is based on the guidelines and advice of the GGD. As soon as we notice that a child is ill or feels ill, we look for the following signals:

The behaviour of the child: is he/she tired or irritable;

Physical signs: coughing, vomiting, diarrhea, itching, red bulbs/rash;

Other signs: trouble breathing or pain;

The body temperature of the child: does the child have a fever?

We always discuss the situation with a colleague or the direct manager. For more information about infectious diseases we consult the guidelines of the GGD. If needed, we ask the parents, to get a clear picture of the child’s condition. We contact the parents when it is obvious that a child doesn’t feel well or if we doubt whether the child can stay in the group. We ask you to come and collect your child in the following cases:

When your child’s body temperature is 38,5 degrees;

When your child feels too ill to be able to join our daily program;

When the care for your child is too demanding for the teachers of the group;

When your child’s illness endangers the health of the other children at the group. If your child has an infectious disease, you will report this to the staff members of your group, as soon as possible.

The decision whether your child can or cannot stay at the group, is taken by the teachers of the group. Concern for the sick child and concern for the group are leading in their decision. If a sick child is brought to the group, we ask the parents to take it back home. Staff members can advise the parents to consult the family doctor. In general they do not do this themselves. If your child needs medical care, you will be informed directly, so you can come to your child and take over the care. In case of acute danger, we immediately call the alarm number 112. The parents will be informed as soon as possible. Will you please make sure we have a back up telephone number at our disposal.

Normally, we do not give any medication to your child. If your child needs medicine during his/her stay at the day care, you will discuss this with the staff members. We will see if this is possible and, if needed, you fill in a form for use of medication.

 

Bringing and picking up

We ask you, kindly, but urgently, to bring and pick up your child in time. When you fail to be in time, the teachers will address you and you will receive a letter(yellow card). If you fail to be in time three times a year, we will be forced to take action. It is possible to have your child picked up by someone else. Will you please inform us in advance, because we will never give your child to anyone else, if we have not been informed. (see front door policy).

 

Contact between you and the staff

We observe the children to see whether they feel comfortable in the group  and develop well on a daily basis. If we find something extraordinary, we will discuss this with you. There are several contact moments between you and the staff of the centre.

During the daily moments of bringing and picking up teachers talk to you about everything that might be important for your child.

At the baby groups, notes will be made in the note book of your child every day; at the toddler groups there will be a weekly report about your child and the day care.

News about the location, like changes in the staffing and other important matters, will reach you by mail, with reference to the intranet page for parents.

Every year, there will be so-called ”ten minutes’ talks”. The basis of these talks is the observation of the wellbeing of your child, language development, social contacts and the ability to act independently, will be discussed.

At least once a year, an information evening for parents will be organized at every location, in cooperation with the parents.

On the page for parents of the site of Crèche Hermelijntje,, you will be kept informed of changes in staffing, activities, general items, news from the parents’committee and newsletters.

 

Complaints

If you are dissatisfied about our service or the cooperation, please let us know. The best thing to do is, to address the person you are having a problem with directly. If you cannot solve the differences with the staff member, you can approach the direct manager. If it is impossible to solve the problem,  it is good to know that we have a complaints’procedure. You can find it under the sub head: “who are we?” on our website and on the pin board at the location.

 

Privacy

Crèche Hermelijntje guarantees the privacy of parents and children, by asking only the information, which is necessary for good service and management. From the town of The Hague we receive funding for pre- school education (VVE) for children, who belong to the target group of the municipality. To give the necessary information, we have to have certain data at our disposal, e.g. the education level and the profession of the parents. These data will only be known to the staff members, who need them for their duties. The data will be stored and preserved carefully.

 

What do you have to bring along?

All children at the group have their own basket for their things. Here you’ll find a summary of what to bring:

Special bottle milk or chilled mother’s milk, safely packaged and containing your child’s name;

Cuddle or pacifier, if needed, and for young babies a cloth or T-shirt with the scent of his/her mother to give him/her a safe feeling;

Spare clothes;

A photo of your child with a family picture.

 

What do we need?

 

A fully filled in form of personal details of your child;

A passport photo or a small picture of your child for the ring of fire.

 


    

                                                                                                                      

The Hague, 2012

 

Dear parents, caregivers,

 

Welcome to Crèche Hermelijntje, partner in education and care.

 

During the intake, the teacher has discussed with you the daily routine of your child’s group. In getting acquainted with you and your child, but also during the whole period in which we take care of your child, we find the exchange of information about the personal details of your child, of the utmost importance.

We realize, that during this period of getting used to the new situation, you are confronted with all kinds of information. That’s why you will find in this folder the information about a number of subjects, which you can read quietly at home:

Practical details of the location;

A description of our general policy and practical subjects of our organization;

A form to fill in the personal details of your child;

Information about the parents’committee.

 

If you have any questions, our teachers and the location manager will be happy to answer them. On our website www.hermelijntje.nl, you will find more information about our organization.

We wish you and your child a wonderful time at Crèche Hermelijntje.

Kind regards,

Staff and management Crèche Hermelijntje